Frequently Asked Questions

All Questions Answered About 7coin

Account, deposits and withdrawals, games, bonuses and security — find answers to all the questions you may have, right here.

7coin is a trusted online gaming platform in Bangladesh where you can enjoy cricket betting, slots, live casino and fishing games. Whether you are new or experienced, questions can come up. Below we have answered the most frequently asked questions in detail. If you cannot find the answer to your question, contact our 24/7 live chat support.

Account and Registration

Questions about opening and managing an account at 7coin.

Registration To register at 7coin, you need an active mobile number and a password. The registration process is quick and easy — it takes just a few minutes. Register with accurate details so you do not run into any issues with withdrawals later.

Age Limit 7coin is for people aged 21 and above only. Minors are not allowed to create an account or play any games. If an age check is carried out and correct information is not provided, the account may be closed. We treat age verification as a top priority to ensure responsible gaming.

Policy No, each person is allowed only one account. Creating multiple accounts may result in all accounts being closed and any deposited funds being forfeited. If you have any issues with your account, contact 7coin's 24/7 live chat support directly.

Support Click the "Forgot your password?" option on the login page and enter your registered mobile number. You can set a new password through OTP verification. If you face any difficulty, contact 7coin's live chat — our support team is available 24 hours a day.

Verification To maintain a safe and fair environment, 7coin may require account verification, especially when withdrawing large amounts. Completing verification makes the withdrawal process faster and keeps your account secure. Contact our support team for more details.

Deposits and Withdrawals

All questions about bKash, Nagad, Rocket and bank transfers.

Deposit Deposits from bKash to 7coin are usually instant — your account balance is updated within a few minutes. Occasional minor delays may occur due to network issues. If a deposit takes more than 15 minutes, contact 7coin's live chat with your transaction reference number.

Limit The minimum deposit amount at 7coin is ৳500. This applies to all payment methods — bKash, Nagad and Rocket. You can get started with just ৳500 and have the opportunity to receive a 200% welcome bonus.

Withdrawal Yes, withdrawals via Nagad are available at 7coin. You can also withdraw through bKash and Rocket. The minimum withdrawal amount is ৳1,000 and the money usually arrives in your mobile account within 1 hour.

Fees 7coin generally does not charge a separate fee for withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own service charges. Check the charges of your payment method before making a withdrawal.

Time Withdrawals at 7coin are usually completed within 1 hour. This is something we take pride in — we work around the clock to ensure fast payouts. If there is any delay for any reason, contact our 24/7 live chat and provide your withdrawal reference number.

Security Yes, depositing via Rocket at 7coin is completely safe. Our platform uses SSL encryption, which keeps every one of your transactions secure. You can deposit and withdraw safely through Rocket, bKash, and Nagad.

Games & Rules

Questions about cricket betting, slots, live casino, and mobile gaming.

Cricket To bet on BPL matches at 7coin, go to the cricket section and select an ongoing or upcoming match. Various betting options are available, including match winner, toss winner, total runs, and number of sixes. Set your bet amount and confirm — that's all there is to it. With live betting, you can place bets while the match is in progress.

Mobile Yes, 7coin is fully mobile-friendly. You can access the site directly from the browser on any Android or iOS device and play all types of games. Slots, cricket betting, live casino, fishing games — everything runs smoothly on mobile. No separate app download is needed.

Slots RTP stands for "Return to Player" — it is the theoretical percentage of total bets that a slot game pays back as winnings over the long term. For example, the higher the RTP, the more player-friendly the game is in theory. However, it does not guarantee any specific session's outcome — the result of every spin is determined by a random number generator.

Live Casino Yes, 7coin's live casino section lets you play via live streaming with trained real dealers. Operated through world-class software providers such as Evolution Gaming and Ezugi, these games offer a variety of options including roulette, baccarat, and blackjack.

Fair Play At 7coin, the outcome of all games is determined by certified random number generators (RNG). Our game software providers — including Pragmatic Play, PG Soft, JILI, and Spribe — all follow international fair play standards. If anything seems unusual in a game, please let support know.

Cricket Yes, you can bet at 7coin on major cricket tournaments around the world, including the T20 World Cup, IPL, and BPL. Special odds and promotions may also be available during tournaments. Visit the cricket page to see the list of upcoming matches and choose the bet you prefer.

Bonuses & Promotions

Questions about the welcome bonus, wagering conditions, and VIP program.

Bonus New members at 7coin receive a 200% bonus on their first deposit, up to ৳15,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus — making your total balance ৳3,000. To receive this bonus, simply open an account and make your first deposit — no separate code is required.

Terms The wagering requirement for 7coin's welcome bonus is 15x. This means the bonus amount must be wagered 15 times before winnings from the bonus can be withdrawn. For example, if you receive a ৳2,000 bonus, you need to place a total of ৳30,000 in bets — this is a relatively player-friendly condition within the industry.

VIP 7coin's VIP program has three tiers: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), and Gold (up to 1.2%). You can move up to higher tiers through regular play and enjoy more benefits. VIP members also receive special promotions and priority support.

Cashback Weekly cashback for VIP members is paid out according to a set schedule. To find out the exact day and time, check 7coin's promotions page or ask in live chat support. Cashback is added directly to your account — no separate request is needed.

Terms Bonuses can generally be used on most games at 7coin — including slots, fishing games, and cricket betting. However, there may be restrictions on using bonuses in certain specific games. Check our terms and conditions page or ask support for the latest and most accurate information.

Security & Responsible Gaming

Guidance on data protection, self-exclusion, and responsible play.

Security Yes, 7coin keeps all your personal information protected with SSL encryption technology. Your name, mobile number, and transaction details are never shared with third parties. To read our privacy policy in detail, visit the privacy policy page.

Self-Exclusion Yes, 7coin offers a self-exclusion facility. If you feel that gaming is getting out of your control, contact our live chat support and request a temporary or long-term break. We will suspend your account for the specified period.

Warning Signs Watch for these signs: spending more than your budget, placing more bets to recover lost money, or prioritising gaming over family or work — these are warning signs. Visit our Responsible Gaming page for detailed guidance and information on getting help.

Age Limit No, 7coin strictly enforces a 21+ age limit. Registration or play by minors is completely prohibited. If you suspect someone in your household is violating this rule, notify our support team immediately — we will take swift action.

Emergency If you notice an unauthorised login or suspicious transaction on your account, contact 7coin's 24/7 live chat immediately. Use a strong password to keep your account secure and do not share it with anyone. If suspicious activity is detected, we take immediate action.

Support 7coin has two support channels: 24/7 live chat (directly from any page on the site) and email [email protected]. Our support team provides assistance in Bengali and is ready to resolve any issue quickly.

Still have questions?

Our expert support team is available 24 hours a day, day and night, at your service. Chat directly via live chat in Bengali or send your questions by email.

Live Chat Support

Log in to the site and click the live chat button. Talk to us directly in Bengali — available 24/7.

Email Support

For detailed questions, send an email to:
[email protected]